DAMAGE CLAIM
If you have damaged your Vessel, then please complete the Damage Claim Form
and return it to us by email, along with photos of the damage and a repair estimate:
THEFT CLAIM
If you have suffered a theft from or of your Vessel, then please complete the Theft Claim Form
and return it to us by email, along with photos of any damage (where applicable) and receipts/invoices or costs of the items stolen:
In event of an emergency, you or a travel companion must contact the relevant emergency assistance company as outlined below as soon as possible. You will need to provide them with the following:
- Your name, address you are staying at and contact number.
- Contact details of your treating doctor or hospital and details of the illness/injury
- Your policy number from your Insurance Schedule.
For Non-Emergency claims, we would ask that you make us aware within 30 days where possible, by contacting the non-emergency handlers below.
YOUR CLAIMS HANDLERS ARE AS FOLLOWS:
FOR EMERGENCY TREATMENT:
Please contact Healix Assistance for emergency assistance. They can assist with travelling to a hospital or treatment centre, paying bills on your behalf, liaising with treatment providers and repatriation. You can contact them on:
FOR NON-EMERGENCY TREATMENT:
If your claim is non-medical or non-emergency, you can pay the costs yourself and claim these from Roger Rich & Co at a later date. You can contact them on:
In event of an emergency, you or a travel companion must contact the relevant emergency assistance company as outlined below as soon as possible. You will need to provide them with the following:
- Your name, address you are staying at and contact number.
- Contact details of your treating doctor or hospital and details of the illness/injury
- Your policy number from your Insurance Schedule.
For Non-Emergency claims, we would ask that you make us aware within 30 days where possible, by contacting the non-emergency handlers below.
YOUR CLAIMS HANDLERS ARE AS FOLLOWS:
FOR EMERGENCY TREATMENT:
Please contact The 24 hour assistance line for emergency assistance. They can assist with travelling to a hospital or treatment centre, paying bills on your behalf, liaising with treatment providers and repatriation. You can contact them on:
FOR NON-EMERGENCY TREATMENT:
If You require a claim form, please contact:
Claims Department, PJ Hayman & Company Limited Stansted House, Rowlands Castle, Hampshire PO9 6DX
Telephone: 02392 419 895 Email: claims@pjhayman.com
You should quote Adventures Travel Insurance.
The notification must be made within 31 days or as soon as possible thereafter following any bodily injury, illness, incident, event, Redundancy or the discovery of any loss or damage which may give rise to a claim under this Policy.
In event of an emergency, you or a travel companion must contact the relevant emergency assistance company as outlined below as soon as possible. You will need to provide them with the following:
- Your name, address you are staying at and contact number.
- Contact details of your treating doctor or hospital and details of the illness/injury
- Your policy number from your Insurance Schedule.
For Non-Emergency claims, we would ask that you make us aware within 30 days where possible, by contacting the non-emergency handlers below.
YOUR CLAIMS HANDLERS ARE AS FOLLOWS:
FOR EMERGENCY TREATMENT:
Please contact The 24 hour assistance line for emergency assistance. They can assist with travelling to a hospital or treatment centre, paying bills on your behalf, liaising with treatment providers and repatriation.
You can contact them on: +44 (0) 203 869 1108 or internationalhealthcare@healix.com
FOR NON-EMERGENCY TREATMENT:
For Gadget Claims, contact 0330 102 8698 or email gadgetclaims@davies-group.com
For all other claims, please contact Roger Rich & Co. You can contact them on: 01608 641351 or enquiries@rogerrich.co.uk
Please contact the Leisure Claims Team at:
Davies Group – Leisure Home Claims Box 2801 Stoke on Trent ST4 9DN
Telephone: 0330 123 0821
Email: leisure.newclaims@davies-group.com
Please have Your Policy number or claim reference number to hand when telephoning and please ensure that You quote it on all correspondence. In all cases, please report claims as soon as possible so that Your Insurers can take any action necessary.
